Frequently Asked Questions

Awakened Self is a holistic healing and life coaching practice founded by Anne Lai, helping people break free from limiting beliefs and step into a life of abundance, health, and fulfilment through breathwork, energy healing, and coaching.

Anne is a breathwork facilitator, energy healer, and life coach with over 10 years of experience helping people transition from struggle and stagnation to personal fulfilment.

Anne is based in Sydney, Australia, and works with clients globally through both in-person and online sessions.

1-on-1 healing sessions and retreats are bilingual in English and Mandarin. Group courses are currently taught in Mandarin, with English courses coming soon.

Absolutely — many clients come with no prior experience. A free discovery call is the best place to start if you're unsure.

Anne offers 1-on-1 healing sessions, group courses, retreats, intuitive consulting, life coaching, energy healing, and breathwork.

1-on-1 sessions are personalised and go deep on your specific blocks and goals. Group courses offer a structured, community-supported transformation journey over a set period.

Breathwork is a guided breathing practice that helps release emotional blockages, reduce stress, and expand self-awareness. It can boost confidence, clarity, and overall wellbeing.

Energy healing works by clearing fears, pain, and energetic blocks that are stored in the body, enabling your body's natural ability to self-heal and restore balance.

Intuitive consulting combines Anne's intuitive gifts with coaching to uncover the root causes of what's holding you back, providing clarity and actionable direction.

Both options are available. Online sessions are conducted via video call, making them accessible from anywhere in the world.

Session lengths vary — check the booking page or reach out to Anne directly for current session formats and durations.

Current offerings include the Intuition Awakening 9-Week Course and the Limitless Living 1-Year Immersion, with more courses in development.

A 9-week course designed to help you explore your intuitive abilities, deepen self-awareness, and build a foundation for your spiritual path.

A comprehensive year-long program that guides you through healing, self-discovery, and creating a life of abundance across wealth, health, and love.

Book a free discovery call and Anne will help you figure out the best fit based on where you are in your journey.

Courses are run on a scheduled basis with set start and end dates. Check the Courses & Retreats page for current intake dates.

Yes, group courses are run in a community setting, which is part of the transformative experience.

Yes — Anne's courses complement any prior personal development or healing work you've done.

Please reach out to Anne directly or check the specific course page for details on post-course access to materials.

Yes, retreats are offered periodically. Check the Courses & Retreats page or subscribe to the newsletter to stay informed on upcoming dates.

Retreat locations vary. Past retreats have been held in locations such as Bali. Details are listed on each retreat's event page.

Retreat inclusions vary by event and are outlined on the individual retreat page. Generally they include guided breathwork, energy healing sessions, and group activities.

No prior experience is necessary. Retreats welcome people at all stages of their journey.

Retreats can be booked through the Courses & Retreats page on the website.

Yes, you'll need to create an account to complete your purchase and access your course materials after enrolment.

You can register an account during the checkout process, or ahead of time through the website's account page.

Click the "Forgot Password" link on the login page and follow the prompts to reset via email.

Please contact Anne directly to arrange a gift purchase.

Payments can be made via bank transfer, WISE, Stripe, or PayPal. Surcharge and transaction fees may apply depending on the method used.

Please reach out to Anne directly to discuss whether a payment plan is available for specific courses or retreats.

Yes — payments processed through Stripe and PayPal use industry-standard encryption and security protocols.

Prices are listed in AUD unless otherwise stated. If you're purchasing from overseas, your payment provider will handle the currency conversion.

Yes, a confirmation email with your receipt will be sent to the email address used at checkout.

Common reasons include insufficient funds, incorrect card details, or a block from your bank on international transactions. Try another payment method or contact your bank.

It depends on when you cancel and how your course is taught.

More than 14 days before the first session, we'll refund you. For courses with recorded content, that library opens the moment you enrol, so anything already unlocked isn't refundable. Within 14 days, we can usually transfer you to the next intake instead. Once teaching begins, fees aren't refundable.

Full terms are in our Refund Policy.

Retreat refund eligibility depends on how far in advance you cancel. Please contact Anne directly for the specific cancellation and refund terms for your retreat.

Reach out to Anne as early as possible. Depending on timing, a credit or transfer to a future retreat may be arranged at Anne's discretion.

In the event of a cancellation by Awakened Self, a full refund or credit will be offered.

Contact Anne directly via the contact page at awakened-self.com/contact with your order details and reason for the request.